Helps you choose, use, and maintain mobility devices confidently.
This FAQ section covers common questions about installation, power supply, safety, maintenance, warranty, and support for assistive mobility devices such as stairlifts, hoists, home lifts, and wheelchair platforms.
Yes. Many of our products, such as wheelchair lifts, patient hoists, and home lifts, are designed for this purpose and support 120–300 kg depending on the model.
Absolutely. All devices are built with user safety in mind and include safety belts, stop sensors, and easy-to-use controls.
Yes. Most devices include an emergency stop button, child safety lock, and movement lock.
Some models are specifically designed for outdoor or wet environments and are fully waterproof. Please refer to product specifications for details.
Yes. We recommend professional servicing every 6 to 12 months to ensure optimal performance and longevity.
We keep all original spare parts in stock. You can order directly through our customer support team.
Just contact our support. We provide on-site service in Tehran within 48 hours and in other cities as quickly as possible.
To maintain warranty coverage, we recommend using our approved technicians. However, we can guide local technicians if necessary.
Battery life is typically 2 to 4 years. When performance declines, it can be replaced easily.
Battery life is typically 2 to 4 years. When performance declines, it can be replaced easily.
Yes. All products include a full warranty of at least 12 to 24 months.
Yes. Warranty extension is available with an additional fee. Contact support for more details.
Yes. We offer phone and online support during business hours via WhatsApp, phone, or email.
Yes. All products come with a Persian-language manual and a step-by-step video tutorial.
Yes. We offer nationwide service. Response time is faster in Tehran and major cities, and coordinated service is available elsewhere.
Yes. Under certain conditions, you can upgrade or exchange your product with prior coordination.
HMK brings 10+ years of experience in safe, customizable rehab equipment, offering fast service, easy installation, and a strong commitment to quality, innovation, and customer care.
Tehran Office & Store Phone Numbers: +98-21-46891489 and +98-21-91003555
Email: info@iranhmk.com
After-Sales Support (24/7 Hotline): +98-930-5888079
The sales office and showroom are typically open during regular business hours.
After-sales support is available 24/7.
Customers can contact us and send a photo of their staircase. After evaluation, we provide a proposed design and a proforma invoice. Once approved, the order moves to the installation stage
Each product is typically offered individually, with no minimum quantity required—you can order just one unit. Detailed information is provided after reviewing photos and conducting a technical assessment.
You can follow up through the same contact methods (phone or email) with our sales or support team. Depending on the order method, our experts will inform you about the proforma invoice, installation schedule, and project progress.
Yes, HMK offers free initial consultation. Simply send a photo of your stairs or installation site, and our team will provide technical advice and a customized design based on your specific needs.
No. Most Hamyar Mechanic products are delivered ready-to-use and require no installation. For some items like stairlifts or home lifts, installation is carried out by our technical team in less than one day.
For residential use, no special permits are typically needed. For larger building projects or public facilities, it’s best to consult our support team.
No. The devices are designed for clean installation with no damage to walls or floors.
Most products are compact and fit into limited spaces. You can find the exact dimensions on the relevant product page
Yes. Most devices can be disassembled and reinstalled in a new location at a much lower cost than repurchasing.
Depending on the product, some devices operate on household electricity and others on rechargeable batteries. In battery-operated devices, power is mainly used for charging.
Battery-equipped products usually have emergency systems and continue safe operation during power outages. Batteries are easy to replace.
No. Power consumption in standby mode is minimal and has negligible impact on electricity costs.
Yes. Our advisory team is available both before and after purchase to assist you.
Still haven’t found your answer?
We’re here to help — contact our support team anytime for personalized assistance.
