Helps you choose, use, and maintain mobility devices confidently.
This FAQ section covers common questions about installation, power supply, safety, maintenance, warranty, and support for assistive mobility devices such as stairlifts, hoists, home lifts, and wheelchair platforms.
Yes. Many of our products, such as wheelchair lifts, patient hoists, and home lifts, are designed for this purpose and support 120–300 kg depending on the model.
Transit period depends on a wide variety of factors – such as order type, quantity, number of mixed products in one shipment, shipping mode, or delays at customs at destination. Normally Shipments can be made within 3-4 weeks from date of receipt of order.
1-year unconditional replacement warranty: If any defect or failure occurs within 12 months, we replace the product at no cost.
5-year after-sales support: Guaranteed spare parts, maintenance, and repairs by our service team.
Absolutely. All devices are built with user safety in mind and include safety belts, stop sensors, and easy-to-use controls.
Yes. Most devices include an emergency stop button, child safety lock, and movement lock.
Some models are specifically designed for outdoor or wet environments and are fully waterproof. Please refer to product specifications for details.
Yes. We recommend professional servicing every 6 to 12 months to ensure optimal performance and longevity.
We keep all original spare parts in stock. You can order directly through our customer support team.
Just contact our support. We provide on-site service in Tehran within 48 hours and in other cities as quickly as possible.
To maintain warranty coverage, we recommend using our approved technicians. However, we can guide local technicians if necessary.
Battery life is typically 2 to 4 years. When performance declines, it can be replaced easily.
Battery life is typically 2 to 4 years. When performance declines, it can be replaced easily.
Yes. All products include a full warranty of at least 12 to 24 months.
Yes. Warranty extension is available with an additional fee. Contact support for more details.
Yes. We offer phone and online support during business hours via WhatsApp, phone, or email.
Yes. All products come with a Persian-language manual and a step-by-step video tutorial.
Yes. We offer nationwide service. Response time is faster in Tehran and major cities, and coordinated service is available elsewhere.
Yes. Under certain conditions, you can upgrade or exchange your product with prior coordination.
HMK brings 15+ years of experience in safe, customizable rehab equipment, offering fast service, easy installation, and a strong commitment to quality, innovation, and customer care.
We prefer all communications by email to info@hmkassist.com, where your messages will route to the appropriate department. Of course, you may also use a telephone to connect us.
Phone Numbers: +98-21-46891489 and +98-21-91003555
After-Sales Support (24/7 Hotline): +98-930-5888079
SAT –THU 8:30-18:00 IRST (GMT+3:30) Friday is the weekend in Iran, but we are always online on WhatsApp: +98-930-5888079 After-sales support is available 24/7.
Prices vary based on quantity, payment, and shipping terms. Therefore, prices quoted based on requests. All prices are subject to our final confirmation unless otherwise mentioned in the quotation. Mostly all prices are valid for six calendar days.
Normal shipment is “by sea”. Shipment by air, couriers, post parcel can also be arranged upon request.
It is better to place an order by email our professional marketing team will get back at due course.
Each product is typically offered individually, with no minimum quantity required—you can order just one unit. Detailed information is provided after reviewing photos and conducting a technical assessment.
You can follow up through the same contact methods (phone or email) with our sales or support team. Depending on the order method, our experts will inform you about the proforma invoice, installation schedule, and project progress.
Yes, HMK offers free consultation. Simply contact us, and our team will provide technical advice and a customized design based on your specific needs.
No. Most Hamyar Mechanic products are delivered ready-to-use and require no installation. For some items like stairlifts or home lifts, installation is carried out by our technical team in less than one day.
For residential use, no special permits are typically needed. For larger building projects or public facilities, it’s best to consult our support team.
No. The devices are designed for clean installation with no damage to walls or floors.
Most products are compact and fit into limited spaces. You can find the exact dimensions on the relevant product page
It depends on the product.
- Portable / not site-specific (patient hoists, mobile commode chairs, portable/modular ramps, floor lift chairs): Yes. These can be disassembled and reinstalled easily in a new place with minimal cost.
- Site-specific / custom-fit (stairlifts, home lifts, vertical/wheelchair platform lifts): Possible, but the rail/shaft is made to your staircase or site. Relocation needs a new survey and new rail/structure; you can usually reuse the chair/drive. It’s cheaper than buying a full new unit, but not as simple as moving a portable device.
Depending on the product, some devices operate on household electricity and others on rechargeable batteries. In battery-operated devices, power is mainly used for charging.
Battery-equipped products usually have emergency systems and continue safe operation during power outages. Batteries are easy to replace.
No. Power consumption in standby mode is minimal and has negligible impact on electricity costs.
Yes. Our advisory team is available both before and after purchase to assist you.
Still haven’t found your answer?
We’re here to help — contact our support team anytime for personalized assistance.
