Installing Products
Fast, clean and professional installation — with clear handover and user training. HMK fittings are made to be minimally invasive, tidy, and safe for everyday use.
For export orders, installation is carried out by the buyer or an HMK Authorized Partner. HMK provides documentation, remote support, and optional on-site supervision/training. Timelines for export projects are set by the partner. For domestic projects, HMK teams handle end-to-end installation and training.
The HMK installation process
1) Free consultation
Tell us about your home, user needs and staircase/space. We advise on the best model and options.
2) Survey & measurements
A technician surveys the site and captures exact dimensions. For curved rails we create a made-to-measure layout.
3) Build & preparation
We assemble and test major components before arrival. Curved rails are custom-manufactured to fit perfectly.
4) Install, test & handover
On-site install is typically a few hours. We test safety functions and train you on all features. Clean, tidy finish.
On the day — what to expect
Fast installation
- Many stairlift installs: ~2–4 hours on site.
- Home lifts / platform lifts: usually same day install (model-dependent).
- Minimal disruption; we coordinate any small pre-works if needed.
No structural damage
- Stairlifts fix to stair treads, not walls.
- Most solutions need only standard anchors/screws.
- No chasing cables through walls unless requested.
Clean & safe
- Installers arrive with protective covers and a vacuum.
- Area is cleaned; packaging removed.
- Full user training and safety briefing before sign-off.
Typical timescales (guidance)
| Product | Manufacture/Prep | On-site install | Notes |
|---|---|---|---|
| Stairlift — Straight | Stock/configured • domestic lead often ~7–10 working days | 2–4 hours | Fixes to stairs; no wall reinforcement. |
| Stairlift — Curved | Custom rail typically ~3–5 weeks | 3–5 hours | Made-to-measure rail for landings/turns. |
| Home Lift (domestic) | Model-dependent prep | Often < 1 day | No pit/machine room for compact models. |
| Vertical Platform Lift (wheelchair) | Project-specific | ~1 day typical | Minimal building works; ramp or shallow pit if needed. |
| Pool Lift | Anchor selection / base check | 1–3 hours | Fixed anchor or mobile trolley. Clean, low-dust method. |
| Portable/Accessory (ramps, lifting chairs, toilet lift) | Ready to use | No installation | Plug & play / quick assembly only. |
Export notice: export delivery/installation times are defined by the buyer or HMK Authorized Partner and may differ from domestic guidance above.
Permits & approvals
Residential
In most homes, stairlifts and compact lifts do not require building permits because they do not alter structural elements. We still follow safety and electrical best practices.
Commercial / public
Some venues require prior coordination with facility management, HSE officers or local authorities. HMK provides risk assessments and method statements where needed.
Product-specific installation notes
Stairlifts (Straight / Curved / Outdoor)
- Fitted to stair treads; no wall reinforcement.
- Clean install, minimal drilling; track kept clear of obstructions.
- Minimum stair width varies by model; many projects from ~700–800 mm.
- Outdoor package available; protective cover included (model-dependent).
Home Lifts (domestic)
- Quiet, compact solutions without a deep pit or machine room.
- Typical footprint from ~1 m²; exact size depends on model.
- Best location assessed during site survey; often near stairs or a wall corner.
Vertical Platform Lift (wheelchair)
Safe vertical travel for wheelchair users where a full elevator is not feasible.
- Typical space: compact models from ~90×90 cm; common sizes 100×120 to 110×140 cm; larger up to ~120×150 cm.
- Cabin space: ~80–90×110–120 cm (manual chair); recommended 90–100×130–140 cm (power chair/attendant).
- Door clear width: min ~80 cm; recommended ~90 cm.
- Pit: zero-pit possible; optional 5–7 mm ramp for flush threshold.
- Headroom at top stop: ~210–220 cm.
- Services: nearby 220 V supply; flat, sound floor; safe cable routing.
Relocation / re-install
- Modular design enables dismantle and re-install at a new site.
- Requires technical survey of the new location to preserve warranty.
- Costs include dismantle, transport and re-installation (distance/conditions apply).
Pool Lift
- Works with most pools: in-ground or above-ground with side platform.
- Requires firm, non-slip base by the pool edge; tidy anchor or mobile base.
- Electrical models: safe access to mains/charger; RCD/GFCI recommended.
Installation options
- Fixed anchor with small, clean drill holes (no heavy demolition).
- Mobile trolley base — zero drilling; ideal for rented/public pools.
- Optional recessed sleeve for neat finish, where suitable.
Portable Ramps
No permanent install. Place, use, fold and store. Designed for frequent setup/pack-down.
Electric Floor Lift Chair
Plug & play. No drilling. Quick start with guide and tutorial video.
Toilet Lift Chair
Portable, one-button control. No plumbing or wall fixings required.
Installation FAQ
Do you bring cleaning equipment?
Yes. Our installers carry protective sheets and a vacuum to leave your home tidy.
Will you teach me how to use the product?
Absolutely. We provide hands-on training and do not leave until you are fully comfortable.
Do I need a permit?
Private homes usually require no formal permit. Public/commercial sites may need internal approvals — we’ll guide you.
How fast can you install?
Many domestic installs complete in hours. Curved stairlifts require a custom rail (manufacture a few weeks) then a rapid on-site fit. Export projects follow partner timelines.
