Our Services
From client consultation to installation and after-sales, HMK delivers an end-to-end, exporter-friendly service. We don’t just sell — we help clients buy, choose the best route, and grow.
Client Consultation
Goal-first, brand-agnostic advising for importers, distributors and project owners. Our aim is to be your trusted partner — even if you don’t buy from us.
What you get
- Market-fit guidance (stairlift, home lift, ramps & patient handling)
- Compliance hints & documentation checklist per region
- Photo-measurement templates + quote bill-of-materials
- Risk review: site constraints, timelines, logistics route
Process & timeline
- Kickoff call — 30–45 min needs assessment
- Share photos/dimensions — we return a solution map
- Optional: sample pack / demo plan
- Decision support: total cost, service path, next steps
Private Label / OEM
Launch your own brand without building a factory. HMK manufactures to your label and specification under controlled QA.
Scope
- Branding: product labels, packaging, literature
- Custom specs: colors, fabrics, control options
- Documentation: manuals, quick-start, warranty cards
- Media kit: photos, videos, co-branded brochures
QA & compliance
- Incoming part review & assembly quality checks
- Functional test, safety sensors check, battery test
- Traceability & batch records
- Certificate copies available on request
Lead-times vary by configuration and volume. Packaging can be customized for sea/air freight.
Logistics & Storage
Speed, cost and safety balanced for your region. We design the route; you get predictable delivery.
Logistics options
- Air / sea / road — best-value recommendation
- Export packing & palletization (drop-test ready)
- Consolidation & partial shipments
- Insurance & export paperwork support
Storage & handling
- Short-term storage for phased deliveries
- Serial tracking for warranty and after-sales
- Photo proof at hand-off (optional)
- DOA policy defined per project
Installation at Your Location
Fast, clean, professional setup. Stairlifts fix to the stairs (not walls), so there’s no structural damage.
What’s included
- Pre-install photo survey & checklist
- Fixing to stair treads with minimal drilling
- Electrical hookup / charger positioning
- Full safety test + user handover & training
Typical timelines
- Straight stairlift: ~2–3 hours onsite
- Curved rail: rail is custom-made; onsite fit a few hours
- Home lift / platform: usually < 1 day (project-dependent)
- Portable devices (floor/patient/toilet lift, ramps): plug-and-use
Residential installs normally require no special permits. Commercial sites may need coordination with facility/HSE.
Warranty & After-Sales Support
Warranty
- Standard 12-month warranty (parts & labor per region)
- Battery & wear items per policy
- Proof of purchase + serial tracking
For Russia: warranty and service are delivered by an authorized HMK representative; if an HMK office opens, services will be provided directly.
After-sales support
- Phone/remote diagnostics guidance
- Genuine spare parts access
- Quick-start guides & owner manuals
Training & Customer Support
For installers & partners
- Sales & survey fundamentals (photo-measurement)
- Installation best practices + safety checklist
- Diagnostics & error-code handling
For end-users
- On-site handover and safe-use training
- Quick-start + care/charging tips
- Phone help for first-week questions
Service Contracts Coming soon
Planned maintenance
- Annual inspection & safety tests
- Battery health check & charging points cleaning
- Firmware/diagnostic review where applicable
Response SLAs
- Defined initial response by phone
- On-site visit windows by region/partner tier
- Service log & reminders
Repairs Coming soon
Scope
- Diagnostics with genuine parts
- Sensor & safety edge replacement
- Battery & charger replacements
Process
- Remote triage → parts picklist
- On-site repair & safety verification
- Post-repair report & recommendations
Removals & Buy-Back Coming soon
Services
- Safe removal and site tidy-up
- Relocation to a new home (compatibility check)
- Trade-in assessment for reconditioned units
About reconditioned
- New batteries and safety checks as standard
- Rails re-made to fit the new staircase
- Priced lower than brand-new units
