Product Support
Solve issues quickly with HMK’s tips, troubleshooting and maintenance guides. Support lives here (not on sales pages) to keep your buying journey clear and positive.
Troubleshooting and aftercare are intentionally separate from product pages. We showcase advantages there, and provide full support here.
What do you need help with?
Pick a category, then a model, to view model-specific steps and downloads.
Top tips
- If you are home alone, carry a mobile phone to alert others if you need help.
- Keep your local HMK service number handy for emergencies.
- Ask someone to be nearby if you’re troubleshooting for the first time.
- If your stairlift stops on the stairs, stay seated and try to restart or summon assistance. If you must get off, do it slowly and with help.
I need help with my lift, what can I do?
How do I reset a stairlift?
Will my stairlift work in a power cut?
Quick troubleshooter
Lift won’t move
- Power key ON, main switch ON; seat fully down and locked.
- Swivel seat locked to travel position.
- Footrest/track clear; safety edges not pressed.
- Battery charging light on at park point?
Stopped mid-stairs
- Stay seated. Try joystick again after 5–10 seconds.
- Check any error code on display (note it for service).
- Look for obstructions or activated safety edges.
- Call for assistance if unsure.
Unusual noises
- Stop and check for objects on the rail/footrest.
- Confirm rail is clean and dry; wipe gently.
- If noise persists, contact service—do not continue riding.
Model-specific steps appear on each sub-page (Straight / Curved / Outdoor / …).
HMK Connect — optional mobile app (paid add-on)
On select models we can provide a mobile app that shows live status and sends notifications to you or a caregiver. This feature is custom-built on request and may increase the product price.
- Lift switch ON/OFF
- Sleep mode activation
- Lift moving / irregular use
- Lack of charge
- Activated safety edges
- Minor & major error codes
- Service required reminders
- Battery usage
- Status overview in one place
- Optional SMS updates
- Remote checks with your consent
- Privacy-first data handling
Maintenance & downloads
Need help now?
Send your model, a brief description, and (if possible) a short video of the issue.
