Portable Toilet Lift | A Safe Mobility Solution for Seniors and Patients

Frequently asked questions about patient lifts

Before purchase

The toilet lift chair is designed for people who need controlled and safe assistance when sitting down on and rising from a Western-style toilet.

Suitable user groups:

Elderly users with muscle weakness or quick fatigue
People with knee, hip, or back problems and osteoarthritis who feel pain when standing up
Users with Parkinson`s disease, MS, or balance disorders who need smooth, step-by-step movement
Post-surgery recovery (joint replacement, musculoskeletal injuries) with doctor`s approval
Users with higher body weight within the rated capacity of the device
Families and caregivers who want to help without manually lifting the person

Cases that require consultation:

Medical prohibition on sitting or bending (for example, some recent surgeries or severe instability)
Severe pressure sores or casts/braces that limit contact with the seat
A unconscious or highly unstable patient who needs more specialized equipment

If you are unsure about a specific medical condition, send us the person`s height, weight, and mobility status so we can recommend the most suitable model.

Yes, it is possible but you will need one of the following two safe setups, because this lift chair is designed for sitting and the traditional squat toilet itself has no seating surface.

Recommended options:

Independent commode mode (with inner bucket) — the device is placed next to the squat toilet, the user sits on the seat, and after use the bucket can be easily emptied and washed. No installation is required and this is the fastest solution for most homes.
Using a squat-to-Western converter kit — if you already have a portable raised platform or converter seat over the squat toilet, the lift is positioned on the same level and the sitting/standing process is done safely. The surface must be flat, dry, and non-slip.

Safety and positioning tips:

Keep the floor dry and use an anti-slip mat.
Allow at least 1 × 1.2 meters of working space for comfortable access.
Check door width and access route. If it is narrow, a more compact model is recommended.
Match the device capacity with the user`s weight. If you are unsure, choose a reinforced model.

If you send a photo of the toilet area and approximate dimensions, we can tell you exactly which solution (independent commode or converter kit) is safer and more practical for you.

Yes it is perfectly suitable for home use. The toilet lift chair is designed for residential bathrooms and is ready to use without any installation or building modifications.

Why it is suitable for home use:

No installation or drilling required; Plug & Play
Works with a rechargeable battery, so no need for permanent power (ideal during power cuts)
Can be used in a space of about 1 × 1.2 meters (depending on bathroom layout)
Easy to clean; surfaces can be disinfected and the seat is non-slip
Smooth and quiet movement; suitable for night-time use
Compact dimensions; easy to move and store at home

Home layout tips:

Keep the bathroom floor dry and non-slip.
Check the door width and access path so the device can pass through easily.
Choose the model according to the user`s weight (reinforced models are better for higher weights).

In short, it is very easy to use at home and helps improve the user`s independence and reduce physical strain on the caregiver.

For comfortable use in a typical home bathroom, about 1 × 1.2 meters of free space is usually enough. Of course, depending on the layout, model, and door width, this may be slightly less or more.

Suggested dimensions guide:

Minimum floor area: around 100 × 120 cm for safe sitting and standing.
Door width: ideally 65–70 cm; an absolute minimum of about 60 cm.
↔ Side clearance: allow around 20–30 cm of space on each side for maneuvering.
Front clearance: leave at least 60–80 cm between the seat and the opposite wall or basin for standing and turning.
Floor surface: should be flat, dry, and non-slip; use an anti-slip mat if needed.

If your bathroom is small:

Consider compact models (working width usually under about 60 cm).
In very tight spaces, you can place the lift chair slightly diagonally in front of the toilet to gain more knee room.
For traditional toilets, consider one of these: independent commode with internal bucket or a squat-to-Western converter kit.

How to measure quickly:

Measure the door width (inside frame to inside frame).
Measure the distance from the front of the toilet to the opposite obstacle (wall, basin, cabinet).
Measure left and right distances from the sitting position to the walls or cabinets.
Take one photo from the front and one from above or at an angle.

If you send us the dimensions and photos of the space, we will recommend the best model and positioning so you can have a safe and comfortable experience.

The standard capacity of most toilet lift chairs is around 150 kg. For heavier users, some heavy-duty models depending on the brand can support about 180–200 kg.

For a safer choice:

Select a capacity that is at least 10–20 percent higher than the user`s actual weight.
If the user`s weight is close to the limit, a heavy-duty model with a wider seat is more suitable.
At higher weights, the number of lift cycles per battery charge may be lower. This is normal.
For safety, always use the device on a flat, non-slip surface.

If you share the user`s height, weight, and bathroom size, we can recommend the most suitable capacity and model.

This lift works with an internal rechargeable battery and does not need a permanent power connection. This means it can still be used even in the event of a power cut, and the motion remains smooth and controlled.

What you should know:

Each full charge: normally provides about 4–6 lift cycles (depending on user weight and conditions).
Charging time: about 4–6 hours with the smart charger supplied with the device.
Battery indicator: shows the charge level on the body or remote; check it before each use.
Electrical safety: low and safe operating voltage; keep the charger outside very wet areas.
Using while plugged in? It is not recommended to use the device inside the bathroom while the charger is connected. First fully charge, then use.

Battery care tips:

After use, connect the device to the charger (trickle or smart charge mode).
Avoid frequent full discharge; keeping the battery roughly between 20 and 80 percent is better for its life.
Charge and store the device at moderate temperatures. Extreme heat or cold reduces capacity.
Batteries usually need replacement every 2–4 years, depending on usage.
Always use the original charger and keep cables and ports dry.

If you plan very frequent use or the user`s weight is near the capacity limit, we can suggest a spare battery or a higher-capacity model.

No no installation or drilling is required. The toilet lift is delivered as a portable, ready-to-use unit (Plug & Play).

Starting to use it in a few simple steps:

Open the box and place the device on a flat, dry surface.
Fully charge the battery with the supplied charger (check the charge indicator).
Position the device next to or over the toilet; lock the wheels or stabilizing feet.
Press the up, down, and stop buttons once as a test to get familiar with the smooth motion.

Things you do not need:

Permanent wiring or fixing the device to the wall
Special tools, complex installation, or a technician visit for basic setup
Initial lubrication or mechanical adjustments

A Persian user manual and a quick start guide come with the device. If your bathroom is very small, send us photos and dimensions so we can suggest the best layout.

The lift is not fully waterproof, but it is designed to be resistant to splashes in wet environments (depending on the model, typically similar to IP44). This means it can handle moisture, steam, and light splashes, but it must not be placed under direct shower spray or washed with a high-pressure jet.

What is allowed:

Light water splashes in the bathroom, with proper ventilation
Cleaning with a damp cloth and a mild detergent (do not use corrosive chemicals)
Drying the device after use to increase the life of components

What is not allowed:

Placing the device directly under the shower or a high-pressure water jet
Immersing any part of the device in water
Using the device while it is connected to the charger inside the bathroom
Direct contact with strong corrosive or bleaching chemicals or industrial alcohols
Spraying water directly on ports, buttons, or the charger

Recommended safety tips:

Use an anti-slip mat and keep the floor as dry as possible.
Keep the charger outside very humid or steamy areas and charge only when the device is not in use.
Turn on bathroom ventilation so moisture does not build up.
If moisture reaches connectors, dry them before use.

If you need to use the device continuously in very humid environments, ask about models with a higher moisture-resistance rating or protective accessories.

The box contents of the Hamyar toilet lift chair are configured so that you can start using it quickly and safely.

Main items inside the box:

The lift chair itself with a non-slip seat and stable armrests
Internal battery (pre-installed or supplied) + smart charger
Remote control (wired or wireless depending on model) + remote holder
Persian user manual + 24-month warranty card
A small kit of fittings and basic consumable parts (if required by the model)

Optional or model-dependent items:

Inner bucket (independent commode mode) for use with traditional toilets or when no Western-style toilet is available
Anti-slip mat or pad for slippery floors
Small tools or screws for adjusting feet or supports (in some models)
Quick start guide plus link or QR code for training videos
Spare battery or spare remote control (if the customer chooses these options)

Note: The exact box contents may vary slightly depending on the model and selected options. After delivery, check the item list against the invoice, and if anything is missing, contact customer support.

02146891489 | +9821 9100 3555

Yes installment purchase is available for the toilet lift chair. Depending on the model and stock, there are usually 3, 4, or 6-month plans. In some campaigns there is zero interest, and in others a very low service fee is applied.

Main features of the installment plans:

Down payment: usually between 20 and 40 percent of the total (depending on plan and model)
Fixed monthly installments: 3, 4, or 6 payments; due dates can be arranged based on your situation
Fast credit check: phone verification and issuing a proforma invoice on the same day
Delivery: takes place right after down payment and completion of paperwork

Simple required documents:

A copy of your national ID card and phone number
Exact address and postal code of the installation or delivery location
For higher amounts, a promissory note or guarantee check or a light guarantor may be requested

Steps for ordering on installments:

Select the model and receive a proforma invoice
Choose the installment plan (3, 4, or 6 months) and down payment amount
Send your documents and complete the quick credit check
Pay the down payment to activate the order
The device is shipped and installment payments start according to the agreed schedule

Note: Exact installment conditions may vary slightly based on current price levels, sales campaigns, and credit policy.

To share your budget and receive the best available installment plan, contact us now: 02146891489 | +9821 9100 3555

Frequently Asked Questions During Use

When using the product, it is best to carefully follow the safety instructions and user guide to ensure better performance and prevent possible issues.

Yes, the product is designed for daily use, but it is recommended to follow the manufacturer’s instructions.

Use a soft, damp cloth to clean the product and avoid strong chemical substances.

No, if used correctly and safety guidelines are followed, long-term use will not cause issues.

Yes, it is recommended to check and service the product at regular intervals to extend its lifespan.

The product is suitable for most people, but if you have specific conditions, it is better to consult a doctor or specialist.

If a problem occurs, stop using the product and contact customer support or after-sales service.

It is best to use the product under standard conditions and avoid exposing it to very hot or humid environments.

No, the product is designed to be easy to use, but reading the user manual is recommended.

Yes, the product has a valid warranty, and in case of any issues you can use warranty services.

After-sales service

Yes the device comes with a 24-month written warranty starting from the invoice/delivery date. The purpose of the warranty is to give you peace of mind about the build quality and safe performance of the lift.

What is covered:

Lifting motor/actuator
Electronic board and control circuitry
Charger and internal wiring

Services during the warranty period:

Troubleshooting and instant guidance (phone/online)
Repair or replacement of defective factory parts
Coordinating shipment of parts/service according to after-sales policy

Consumables and exclusions:

Seat covers, pads, wheels and accessories are considered consumable.
The battery is a consumable part; its warranty period depends on the model card (e.g. 6–12 months).
Damage caused by impact, water ingress, unauthorized tampering, or misuse is not covered.

How to use the warranty:

Have the serial number and warranty card ready.
Contact support and send a brief description/photo of the issue.
Based on the technicianʼs assessment, you will receive guidance, parts, or repair arrangements.

Warranty support: +98 21 4689 1489 | +98 21 9100 3555

If any fault or failure occurs, do not attempt to repair the device yourself; this is important for both safety and keeping the warranty valid.

Recommended steps:

Contact Hamyar support at +98 21 4689 1489 or +98 21 9100 3555.
If possible, take a photo or short video of the problem and send it to the technician.
Follow the technicianʼs guidance; the issue will be resolved remotely or a service visit will be arranged.

Why call support first?

Faster diagnosis and prevention of further damage
Prompt dispatch of the correct parts or tools
Proper repair while maintaining warranty validity

Tip: Save the support numbers in your phone so you can call quickly in urgent situations.

All spare parts and accessories for this lift are officially supplied and distributed by Hamyar Mechanic Koosha.

Ways to get spare parts:

Direct purchase from the Hamyar online shop
Phone orders via support: +98 21 4689 1489 or +98 21 9100 3555
Visiting local representatives and authorized service centers

Benefits of using genuine parts:

Maintains device safety and performance
Extends the service life of the lift
Full compatibility with your specific model
Warranty coverage remains valid when OEM parts are used

Tip: To avoid secondary damage, do not purchase second-hand or non-original parts.

Yes . If needed, you can exchange your device or upgrade to more advanced models.

Conditions for exchange or upgrade:

The device should be within roughly 5 years of useful life.
Overall condition and main components are inspected by Hamyar technicians.
You pay the price difference between your device and the new model.

Benefits of upgrading:

Access to newer features and technology
Higher battery capacity and stronger motor options
Improved safety and user comfort

For details and a quotation, please contact Hamyar support.

User training is provided in a complete, multi-step format so that both the user and caregiver can operate the device confidently.

Training methods:

A printed user manual included with the device, with step-by-step text and pictures
An instructional video on the official website and channels
Sending a PDF manual and video links via messaging apps on request

What the training covers:

Initial setup and charging
How to transfer the patient safely
Safety tips and basic maintenance

If needed, phone or online training can also be arranged.

Yes after-sales service from Hamyar Mechanic Koosha is available across Iran so that customers anywhere in the country can receive full support.

How service is delivered:

Shipping spare parts to all cities via post or courier
Phone support and guidance to resolve issues
Online support via WhatsApp and social networks
On-site technician visits where needed (for major cities)

Our goal is that no user is left without a solution, even in remote areas.

Phone support from Hamyar Mechanic Koosha is available on working days from 9:00 am to 6:00 pm.

Additionally:

WhatsApp and social media support are available 24/7.
You can submit requests and messages via the website at any time.
In urgent cases, we strive to respond quickly even outside normal hours.

Our aim is that customers always feel they have a reliable partner by their side.

The lift is designed so that under normal use it does not require mandatory periodic servicing.

However, we recommend that you:

Have the device inspected by a technician once a year.
Check battery condition and motor performance.
Clean moving parts (wheels and joints) and lubricate if needed.

Doing this will extend the deviceʼs life and maintain its smooth and safe operation.

Out-of-warranty repair costs are calculated based on the type of fault, the parts required, and the labor for repair.

Before any repair is carried out, a cost estimate is provided and your approval is obtained.
Only original, standard parts are used.
Shipping or travel costs (if needed) are calculated separately.

For an accurate quotation, you can contact Hamyar support and receive free advice and cost estimation.

Yes , after purchasing you can always benefit from our teamʼs specialized consultation.